Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1️⃣ Is this a physical book or a digital product?

This is a digital ebook. No physical item will be shipped.

2️⃣ How long does it take to receive the story?

Your personalized story will be delivered by email within 3 to 7 days after we receive your details.

3️⃣ What information do you need to personalize the story?

We ask for simple details such as the child’s name, age, and story preferences. You may also upload a photo if you want the illustrations to resemble your child.

4️⃣ What ages are these stories suitable for?

Our stories are designed for children aged 3 to 12, with content adapted to each age group.

5️⃣ Can I choose the story theme?

Yes. You can select the story type and theme before completing your purchase.

6️⃣ Can I review the story before delivery?

Because each story is personalized, we do not offer previews of the full story. However, all story themes and descriptions are clearly explained before purchase.

7️⃣ Do you offer refunds?

Since our products are digital and personalized, refunds are not available once the story is delivered. If there is a technical issue, please contact us and we will assist you.

8️⃣ Is my payment information secure?

Yes. All payments are processed securely through trusted platforms such as PayPal and Payoneer.

9️⃣ How will I receive the ebook?

Your ebook will be sent directly to your email in a downloadable format.

10️⃣ Who writes the stories?

Our stories are carefully written to combine imagination, emotional growth, and positive values suitable for children.