At Name In A Story, we want you to be satisfied with your purchase. Eligible items may be returned or exchanged within 30 days of delivery.
To qualify for a full refund or exchange, the item must be returned in new, unused, and resellable condition. Returned items must be free from:
Damage, stains, dirt, or signs of wear
Washing, misuse, or improper care
Pet hair, fur, or other debris
Missing parts or damaged packaging
Please return the item in its original packaging, or in secure similar packaging that protects it during transit. All returned items are inspected after they arrive. Items that are not in resellable condition may not be eligible for a refund.
To request a return or exchange, email us at support@nameinastory.com within 30 days of delivery. Please include:
Your order number
The item you wish to return or exchange
The reason for your request
Photos, if the item arrived damaged or incorrect
Our Customer Care team will provide the next steps and return instructions.
Once we receive and inspect your returned item, we will notify you of the approval or refusal of your refund. Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may require an additional 2–10 business days to display the refund.
Partial refunds may be issued if an item is returned damaged, incomplete, used, or in a condition that prevents it from being resold.
Eligible items may be exchanged within 30 days of delivery, subject to product availability. An item may be exchanged only once. If the replacement item costs more, you will be charged the difference. If it costs less, we will refund the difference after the original item is received and inspected.
Discount codes and promotional offers do not apply to exchanges. Exchange credit is based on the amount paid for the original item.
If you are returning multiple items, please contact us before shipping them. Separate return labels or packages may be required to ensure that every item is processed correctly.
If more than 30 days have passed since delivery, please contact support@nameinastory.com. We will review your request and do our best to assist where possible.
Name In A Story
2739 Sugar Camp Road, Plainview, MN 55964, United States
Phone: +1 (507) 534-7816
Email: support@nameinastory.com